SHIPPING
POLICY
Shipping
Times:
We process orders during regular business hours -
Monday through Friday; 9:00 am - 5:00 pm CST. Products typically will be shipped
within 24 - 48 hours of receipt of your order. You will be contacted by e-mail
or phone if the item you requested is on backorder, and be provided an
estimated shipment date.
US Shipping:
Free Shipping - Within the Continental US, free standard shipping via ground
service. Shipping for overnight or two day air will be delivered via best carrier
possible. Rates quoted
here are based on UPS published rates and do not include incentives or special
programs. If you have specially
negotiated rates, contact your UPS account executive for a rate quote. Please see the UPS Rate
and Service Guide or similar guides or rate documents as may be applicable in
your jurisdiction for details
Hawaii or Alaska:
Due to high shipping costs, we must charge freight for all orders to Alaska and Hawaii. Please call or e-mail for shipping cost estimates.
Canadian Shipping:
Please call or email for shipping cost estimates.
RETURN
POLICY
We
accept returns up to 30 days after you receive your order. Your order must be
in good condition, and be in the original packaging. There may be restocking
fees for special orders. Return freight is not refundable. In the event of a
return, please call AGR Customer Service at 800-454-4995 to receive a Return Authorization
number. Do not return any product without prior authorization. Returning
product without prior authorization can result in a restocking charge. Please
be sure to insure any returns and include a copy of your invoice. Special
orders are not refundable unless the problem is our error.
**NO REFUND OR RETURNS AFTER 30 DAYS, NO
EXCEPTIONS**
ORDER
CONFIRMATION
After
completing an online order, you will receive a confirmation from AGR Tools USA,
Inc. We will email you when we receive your order. If you do not receive an
email after placing your order, please call AGR Customer Service at 800-454-4995 or email us at sales@agrtools.com.
The email
will contain an order number which can be used to view and track shipment
through the “tracking” tab on our website.
CANCELING
AN ORDER
Any
orders cancelled before shipment are entitled to a full refund. Please call us 1-800-454-4995 or
email customer service at sales@agrtools.com
with your request to cancel your order. All refunds are paid immediately upon
timely request. If you decide to cancel payment through your credit card
company your refund or credit will be delayed for processing. Any orders cancelled after being shipped are
subject to restocking and freight charges, deducted directly from your refund.
DAMAGED
GOODS
Please
do not accept a package if it has obviously been opened or damaged. You have 5
days from receipt to report any shortages or shipping damages.
Please inspect all shipments for damage upon
receipt. All damaged items should be refused upon arrival. Hidden damages such
as missing or non-working parts should be reported immediately upon discovery
of such damage. Contact AGR Tools USA, Inc. directly and we will arrange for return shipment, refund or
replacement of all missing or defective items. Please return all damaged goods
orders in original packing materials and include original packing slip with
notice of reason for dissatisfaction, or list of missing or non-working items.
PRIVACY
POLICY
AGR
Tools USA Inc. does not share any customer data or information outside of the
company except where necessary on factory direct shipments or to complete
credit card transactions. Confidential information like your credit card is
deleted from our systems once your transaction with us is complete.
Email addresses are protected and not shared with
any outside agency. We occasionally do send out promotional campaigns to our
customers via e-mail in order to notify you of special sales and promotions
that we are running. At no time is anyone outside our company privy to your data
or information.
Warranty:
All AGR Tools are
warranted against manufacturer’s defects.
Defective tools will be replaced either fully or on a prorated basis
upon return to AGR Stone and Tools, USA.
Before returning items, contact AGR Customer Service at 800-454-4995 to
obtain a Return Authorization number for your item. All returns will be evaluated by the engineering department for
determination of credit or replacement.
Limited
Liability:
All
products are used at user’s risk. AGR
Tools USA, Inc. will not be held responsible for injuries or damage caused by
the use of our products. Operator must comply with ANSI B7.1, B7.5, OSHA and
safety guidelines furnished with each product.